Refund policy

At BrewBurst, many of our products are made to order or offered on a pre-order basis. This policy outlines when refunds, replacements, exchanges, or other remedies may apply.

By placing an order on our website, you agree to this Refund Policy along with our Terms & Conditions and any other policies listed.

1. Made-to-Order & Pre-Order Items

- Products may be produced on demand and fulfilled in batches.

- Estimated fulfillment time: 7–80 days before dispatch, unless stated otherwise.

Due to the nature of made-to-order products:

- We do not accept cancellations, returns, or exchanges once production has started.

However, this does not override your rights under applicable consumer laws.

2. Change-of-Mind Returns

We do not offer refunds, returns, or exchanges for:

- Change of mind

- Incorrect selection by the customer

- Accidental orders

- Shipping delays caused by carriers, customs, or import processing

- Minor variations in color, finish, texture, or dimensions (normal for manufacturing)

3. Damaged, Defective, or Incorrect Items

If your order arrives:

- Damaged

- Defective

Contact us within 7 days of delivery at:
brewburstofficial@gmail.com

Please include:

- Your order number

- Description of the issue

- Clear photos of:

    • The product

    • Packaging

    • Any visible damage

We may request additional information or proof of purchase.

4. Remedies We May Offer

If your claim is approved, we may provide:

- Repair

- Replacement

- Refund (original payment method)

- Store credit

- Another appropriate solution

All remedies are subject to applicable consumer protection laws.

5. Shipping & Pre-Order Delays

- Fulfillment times are estimates, not guarantees

- If delays occur, we may notify you via email

Where required by law, you may have the option to:

- Accept the delay

- Cancel the order (if not yet shipped)

6. Cancellations (Before Production)

- You may request cancellation before production begins

- Contact us ASAP at brewburstofficial@gmail.com

Once production starts, cancellations are typically not possible.

7. Returns Process

- Do not send items back without contacting us first

- Unauthorized returns may be refused

Unless required by law:

- Customers are responsible for return shipping costs

- If the issue is our fault, we will cover return shipping or provide a solution

8. Refund Processing Time

  • Approved refunds are issued to the original payment method

  • Processing time depends on your bank or payment provider

9. Non-Returnable Situations

Refunds or returns are not available for:

- Misuse or improper handling

- Unsafe or unintended use

- Normal wear and tear

- Dissatisfaction due to expected product variation

10. Consumer Rights (Canada, U.S., etc.)

Nothing in this policy limits your legal rights under applicable consumer laws.

Depending on your region, you may be entitled to:

- Repair, replacement, or refund for defective products

- Additional protections under provincial/state law

11. Contact Us

For any refund, return, or claim inquiries:

Email: brewburstofficial@gmail.com